How soon should I expect a reply?
Based on the support team’s workload, you may receive a reply within a few hours or a few days. Please allow for additional time on the weekend.
Will the support team reply to me faster if I send several emails?
Please note that sending multiple emails or requests through the contact form doesn't speed up the process – it can actually cause delays in you receiving a response. Please reply to your original message if you have additional information to add.
I’m not happy with automatic responses.
We understand your concern and appreciate your feedback regarding this matter. However, automatic responses help the team process your request faster. The goal of our support team is to provide a personal approach for each client, but many common issues can be resolved with this type of response. Thanks for your understanding.