The game is not loading, is crashing, or is running slowly. Arkadium Customer Support May 05, 2015 21:55 Follow If you're having a technical problem with our game, here are some solutions that have helped other players: -Restart your device by turning it off and on, then try playing again. -Uninstall the app, then reinstall it from the store. Related articles The game runs slowly while playing. I get a message saying "bad internet connection". The game doesn't load, freezes, or does not work correctly Apple/iOS: The game doesn't load, freezes, or runs slowly Comments 0 comments Article is closed for comments.