This issue could be related to your internet connection speed. While our games are made for a wide variety of internet speeds as well as devices, some slower speeds might make it hard for you to play games.
Please check your connection speed here: https://www.speedtest.net/
When using this website, simply access it and click on where it says "Go" at the center of the screen:
The website will then measure your internet speed to test it. Make sure that you do not have any downloads ongoing when you do so, for a clearer measurement.
At the end, the website will provide you with your download and upload speed. Download is the process through which your internet connection will place data on your computer. Upload is the process through which you can place data on the internet.
NOTE: if your connection speed is less than 2Mb/s, we recommend contacting your internet service provider. They can help investigate any issues with your internet connection