This is a list of known in-game and site issues that are currently under investigation.
We are working on a solution to resolve them as soon as possible and sincerely apologize for any inconvenience you may experience.
We will update this page as issues are discovered and resolved. Thank you for your patience and understanding.
If your issue is not mentioned here, please contact our Support Team for further assistance.
[DAILY CROSSWORD]
* Content: We understand that our loyal users and dedicated crossword players may have noticed that their progress in the Daily Crossword was reset for August, and the puzzles have become more challenging than before. We’re aware of the situation and want to explain what's going on.
The change happened because we switched to a new content provider, which led to the reset in progress and the shift in difficulty. The progress issue should be resolved starting in September. As for the difficulty, we've shared your feedback with our team. As a possible solution for those, who think that the puzzle is too complicated now, please try to play Easy Crossword:
https://www.arkadium.com/games/stan-newmans-easy-crossword/
Thank you for your understanding, and stay tuned for updates!
[SMARTLE]
* Scoring: We're aware that the score in the game is different from the score, posted in the leaderboard. We're working on a solution and hope to have it fixed soon.
[TEXAS HOLD'EM]
* Logic & Balance: We've received reports from players about incorrect logic and in-game balance. We are aware of this and are working on improvements.
[CROSSWORD]
* Performance: Some players have reported that they are unable to control the puzzle clues and move on the grid after clicking the "Review Puzzle" option. We're aware of this issue and are working on a solution.
[WORD HUNT]
* Progression Save: We're aware that some players are losing their in-game progress in Word Hunt, causing the game to start from the 1st level. If you experience this issue, please click on 'Start Chat' on the lower left of your screen, as pictured below.
After that, you'll see our opened ChatBot. Select 'Chat with us', and 'I want to type my question'. You'll then be prompted to type your request. Type it in the chat box 'Word Hunt Level Reset'.
Follow the further instructions of the bot in order to restore your Word Hunt level.
[CRYSTAL COLLAPSE ODYSSEY]
* Progression Save: We're aware that some players are losing their in-game progress in Crystal Collapse Odyssey, causing the game to start from the 1st level. Please contact the Support Team if you experience this issue - support@arkadium.com
If your issue is not mentioned here, please contact our Support Team for further assistance.