This is a list of known in-game and site issues that are currently under investigation.


We are working on a solution to resolve them as soon as possible and sincerely apologize for any inconvenience you may experience. We will update this page as issues are discovered and resolved. Thank you for your patience and understanding. 
If your issue is not mentioned here, please contact our Support Team for further assistance.



⚡️ [REMOVED GAMES]

* Some games have been removed from the website: Thanks to player feedback and licenses that have now ended, a few games have been removed from the Arkadium.com website. These are the games that are no longer available:

- House Flip

- Follow Me

- One Line

- Mr Runner X

- Mega Jump

- Hex Jigsaw Challenge

- Cubis 2


We plan on releasing more games in tune with what our players want in the future. Thank you.


[8 BALL POOL TOGETHER]

* Game is not available: This game has been temporarily removed so we can further improve the multiplayer experience. You will be redirected to another game in the meantime. At the moment, we don’t have a timeframe for when the game will be available again. Once it becomes available, we will update the Known Issues article, and the game will appear on the game page.


[BLOCK CHAMP ARENA]

* Game is not available: This game has been temporarily removed so we can further improve the multiplayer experience. You will be redirected to another game in the meantime. At the moment, we don’t have a timeframe for when the game will be available again. Once it becomes available, we will update the Known Issues article, and the game will appear on the game page.


[CROSSWORDLING]

* Letters appear out of the puzzle:  We're aware that sometimes letters appear out of the puzzle area. We are working on this.



[MAHJONG SOLITAIRE 2: LEGENDS EDITION]

* Missing progress of daily challenges:  We’re aware that some players are losing their progress after playing Daily Challenges, and competition checkmarks may disappear. Our team knows about the issue and is working on a fix.



[POT OF LUCK BUBBLE SHOOTER]

* Functionality: We are aware of an issue where some players are unable to receive the 10 moves reward (clicking the button link does not respond as expected). We appreciate your patience as we work on a resolution.


[SMARTLE]

* Scoring: We're aware that the score in the game is different from the score, posted in the leaderboard. We're working on a solution and hope to have it fixed soon.



[WORD HUNT]

* Lost progress: We're aware that some players are losing their in-game progress in Word Hunt, causing the game to start from the 1st level. If you experience this issue, please do the following: 

1. Open support.arkadium.com website. 
2. Click on 'Start Chat' on the lower left of your screen. You'll see ChatBot.

3. Select 'Chat with us', and click on 'Word Hunt Level Reset'

5. Follow the further instructions of the bot in order to restore your Word Hunt level.






If your issue is not mentioned here, please contact our Support Team for further assistance.