This is a list of known in-game and site issues that are currently under investigation.


We are working on a solution to resolve them as soon as possible and sincerely apologize for any inconvenience you may experience.


We will update this page as issues are discovered and resolved. Thank you for your patience and understanding. 


If your issue is not mentioned here, please contact our Support Team for further assistance.

LATEST KNOWN ISSUES:




[LEADERBOARDS]


* Unable to post scores: Some of our leaderboards are having some trouble posting specific scores after the games end. Our team is working so that this problem may be solved soon. We apologise for the trouble.


[THE EVENING STANDARD'S CRYPTIC CROSSWORD]


* Functionality: We are aware that the grid is not displaying correctly when you select a puzzle from March 14th. Our team is actively working on resolving the issue, and we appreciate your patience.


[WORD CLASH]


* Crash: We're aware that some players are having trouble when playing the game, with a crash message appearing. We're looking into this and hope to have it fixed soon.


[COOKING LIVE]


* Pizza level problems: We're aware that some players are having trouble when reaching the pizzeria portion of the Cooking Live game, and the game is lagging, freezing and crashing in some situations, which makes it stop working. We're currently working with the team to make sure that the problems are solved. We apologise for the issues experienced in the meantime.


[SMARTLE]


* Scoring: We're aware that the score in the game is different from the score, posted in the leaderboard. We're working on a solution and hope to have it fixed soon.



[POT OF LUCK BUBBLE SHOOTER]


* Functionality: We are aware of an issue where some players are unable to receive the 10 moves reward (clicking the button link does not respond as expected). We appreciate your patience as we work on a resolution.


[WORD HUNT]


* Progression Save: We're aware that some players are losing their in-game progress in Word Hunt, causing the game to start from the 1st level. If you experience this issue, please click on 'Start Chat' on the lower left of your screen, as pictured below.



After that, you'll see our opened ChatBot. Select 'Chat with us', and 'I want to type my question'. You'll then be prompted to type your request. Type it in the chat box 'Word Hunt Level Reset'.



Follow the further instructions of the bot in order to restore your Word Hunt level.


If your issue is not mentioned here, please contact our Support Team for further assistance.