This is a list of known in-game and site issues that are currently under investigation.


We are working on a solution to resolve them as soon as possible and sincerely apologize for any inconvenience you may experience.


We will update this page as issues are discovered and resolved. Thank you for your patience and understanding. 


If your issue is not mentioned here, please contact our Support Team for further assistance.




[REMOVAL OF GAMES]


* Cannot find certain games: As our selection of games grows, we place high importance on maintaining the quality of the selection of titles available on the Arkadium website. For this reason, we have reduced the number of specific games in some categories which were not appreciated by our players, while delivering new games on the same categories of higher quality. The games were removed are the following: Best Anagram Crossword, Best Cryptic Crossword by Orlando, Best Cryptic Crossword by Cincinnus, Best Polymath Crossword by Cincinnus, PennyDell Fab FILL-INS™, National Game Show Day Jigsaw, Grand Prix Hero, Car Rush Racing Game, Sprint Club Nitro Racing Game, Chess, Penny Dell Sudoku, Hidden Kitchen, Pirates and Treasures, Coloring Book for Grown-Ups, Flower Garden 2, Alu's Revenge 2, Famous Paintings, That's the Ticket Trivia, Bubble Arcade.



[BLOCK CHAMP ARENA]


* Connectivity: The Block Champ Arena game has a connection loss issue for several players. Our team is looking into this. We apologise for the problem.


[LUMENO]


* Functionality: The Lumeno game is currently not providing free moves for Plus subscribers. Our team is exploring this problem. We apologise for this issue. 



[CATEGORIES]


* Functionality: We are aware that sometimes after player exchange ad for tip or other benefit - black screen appears and nothing is happening. We are working on the fix. 


[SPIDER SOLITAIRE]


* Suits: We recently split Spider Solitaire into three separate versions. These separate versions were introduced because players wanted to compete on the leaderboard with others playing the same level of difficulty, so we created different versions to ensure fair competition:
- Spider Solitaire 1 Suit: https://www.arkadium.com/games/spider-solitaire/
- Spider Solitaire 2 Suits: https://www.arkadium.com/games/spider-solitaire-2-suits/
- Spider Solitaire 4 Suits: https://www.arkadium.com/games/spider-solitaire-4-suits/


[WORD CLASH]


* Crash: We're aware that some players are having trouble when playing the game, with a crash message appearing. We're looking into this and hope to have it fixed soon.



[SMARTLE]


* Scoring: We're aware that the score in the game is different from the score, posted in the leaderboard. We're working on a solution and hope to have it fixed soon.



[POT OF LUCK BUBBLE SHOOTER]


* Functionality: We are aware of an issue where some players are unable to receive the 10 moves reward (clicking the button link does not respond as expected). We appreciate your patience as we work on a resolution.


[WORD HUNT]


* Progression Save: We're aware that some players are losing their in-game progress in Word Hunt, causing the game to start from the 1st level. If you experience this issue, please click on 'Start Chat' on the lower left of your screen, as pictured below.



After that, you'll see our opened ChatBot. Select 'Chat with us', and 'I want to type my question'. You'll then be prompted to type your request. Type it in the chat box 'Word Hunt Level Reset'.



Follow the further instructions of the bot in order to restore your Word Hunt level.


If your issue is not mentioned here, please contact our Support Team for further assistance.