This is a list of known in-game and site issues that are currently under investigation.


We are working on a solution to resolve them as soon as possible and sincerely apologize for any inconvenience you may experience.


We will update this page as issues are discovered and resolved. Thank you for your patience and understanding. 


If your issue is not mentioned here, please contact our Support Team for further assistance.



⚡️ [PAGE SIZE CHANGED / KEYBOARD MISSING]

* Display: We’ve received reports from players using tablets (iPad) that, since 28/01, the page size on our alternative websites has changed and/or the keyboard is missing. Our team is aware of this issue and is actively working on a fix. As a temporary solution, please make sure that your device is using Mobile mode instead of Desktop mode. This usually restores the correct page size and the on-screen keyboard. You can find instructions for switching to Mobile mode here.

[BLOCK CHAMP ARENA]

* Connectivity: The Block Champ Arena game has a connection loss issue for several players. Our team is looking into this. We apologise for the problem.

[CANASTA]

* Gameplay:  We are aware that when you play with bots and a bot requests to go out, you don’t see the “Allow” or “Deny” option. This issue has already been reported for further resolution.

* Freezing:  We understand that when a bot player has only one card, the game seems to freeze. We're looking into this so that the problem can be solved quickly.


[CROSSWORDLING]

* Letters appear out of the puzzle:  We're aware that sometimes letters appear out of the puzzle area. We are working on this.

[DAILY JIGSAW]

* Repeated puzzles:  We’re aware that some puzzles are repeating, and players may see the same images more than once. This feedback has already been shared with our internal team, and they’re working on adding new content to improve the experience.



[GARDEN BLOOM]

* Progress stuck:  We're aware that at times, the Garden Bloom game causes users to get stuck on level 448, 446, 500, 471. Theoretically, it could be any other level. This is a problem we've reported and the game team will fix as soon as possible.


[HEX PUZZLE ADVENTURE]

* Progress reset:  Sometimes, the progress reset for some players. We are working with the game developer to improve the game save mechanism. Please, allow us some time.



[JEWEL QUEST]

* Levels appear inaccessible/Various freezes:  Our team is currently investigating several problems occuring with the Jewel Quest game.



[LUMENO]

* Functionality: The Lumeno game is currently not providing free moves for Plus subscribers. Our team is exploring this problem. We apologise for this issue. 



[PENNY DELL BRAIN BOOSTER CROSSWORDS]

* Errors in different puzzles:  We're aware that errors are appearing in the Penny Dell Brain Booster Crosswords. We're currently in communication with Penny Dell to find and resolve this matter as quickly as possible. We apologise for the trouble.


[POT OF LUCK BUBBLE SHOOTER]

* Functionality: We are aware of an issue where some players are unable to receive the 10 moves reward (clicking the button link does not respond as expected). We appreciate your patience as we work on a resolution.


[SMARTLE]

* Scoring: We're aware that the score in the game is different from the score, posted in the leaderboard. We're working on a solution and hope to have it fixed soon.


[THEMED CROSSWORD]

* Loading: We know that the Themed Crossword game is not loading for some players. The issue has been reported, and our team is already working on a fix. Thank you for your patience.



[WORD CLASH]

* Crash: We're aware that some players are having trouble when playing the game, with a crash message appearing. We're looking into this and hope to have it fixed soon.


[WORD HUNT]

* Progression Save: We're aware that some players are losing their in-game progress in Word Hunt, causing the game to start from the 1st level. If you experience this issue, please do the following: 

1. Open support.arkadium.com website. 
2. Click on 'Start Chat' on the lower left of your screen. You'll see ChatBot.

3. Select 'Chat with us', and click on 'Word Hunt Level Reset'

5. Follow the further instructions of the bot in order to restore your Word Hunt level.






If your issue is not mentioned here, please contact our Support Team for further assistance.