Player Support

Frequently Asked Questions 6

• My game isn’t loading. What’s the problem?
• I received a message about my ad blocker. What should I do?
• How do I create an Arkadium profile to save my scores?
• How do I change my Arkadium screen name?
• How can I adjust the sound in my game?

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Technical Help 11

• My games are running slow. How can I fix this?
• What are the minimum system requirements needed to play Arkadium games?
• Clearing your web browser's cookie files.
• How do I take a screenshot on my device?
• Clearing cookie files in the browser CHROME

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General Questions 5

• Can I download my favorite game?
• Can I pay a fee to remove advertisements?
• How can I add this page to my browser’s favorites?
• Can I remove my data from the leaderboard and the rest of the site?
• How do I change my profile picture (avatar) or frame?

Questions about Games 12

• How can I learn the rules of the game I'm playing?
• Addiction Solitaire: How to play, Tips, Scoring
• Sudoku: Tips&Tricks, Game scoring
• 8 Ball Pool: How to play, Tips, Scoring
• Block Champ: Rules, Tips&Tricks

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Announcements 5

• Outspell dictionary update
• End of support for Adobe Flash games
• Welcome to support.arkadium.com
• [NEW] Outspell. Expert mode
• [NEW] Crossword Updates

General Questions 7

• What is Arkadium Advantage?
• What's included in Arkadium Advantage?
• What changes for me if I’m not ready to try Arkadium Advantage?
• Why do some players on the leaderboard have special avatars?
• How safe is it to subscribe to Arkadium Advantage?

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Getting Started 6

• How do I subscribe to Arkadium Advantage?
• Which payment methods are accepted?
• Do you accept International credit cards?
• My promo code isn’t working. Help!
• I don’t use any of the available payment options. How can I subscribe?

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Manage my subscription 2

• How do I cancel Arkadium Advantage?
• What happens to my premium avatars when my subscription ends?

Questions about ads 3

• I’m subscribed to Arkadium Advantage. Why do I still see the option to watch ads in return for bonuses in some games?
• I’m an Arkadium Advantage subscriber. Why did I just see an ad?
• I subscribed to Arkadium Advantage. Why am I still seeing the Ad Blocker error message?

Billing Questions 3

• I’m having trouble completing my purchase, can you help me?
• How do I get a refund?
• I’m based outside of the US. How much will my subscription cost in my local currency?

Gift Cards 5

• How can I purchase a gift card?
• When will my recipient receive their gift card?
• I never received a receipt for my purchase
• My friend sent me a gift card, but I can’t find the email
• How do I redeem my gift card?

Game Rules 28

• 5 Roll rules
• 8 ball pool rules
• 9 ball pool rules
• Addiction solitaire rules
• BlackJack rules

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Game Scoring 50

• 10x10 scoring
• 2048 Legends scoring
• 5 Roll scoring
• 8 ball pool scoring
• 9 ball pool scoring

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Game Tips and Tricks 14

• Arkadium Bubble Shooter tips and tricks
• Arkadium's Texas Hold'em tips and tricks
• Ballistic tips and tricks
• Block Champ tips and tricks
• Jewel Shuffle tips and tricks

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