Player Support

Frequently Asked Questions 13

• I received a message about my ad blocker. What should I do?
• My game isn’t loading. What’s the problem?
• How can I disable ad-blocker in my web browser?
• Welcome to Arkadium Support Portal
• My score wasn't added to the leaderboard. Why?

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My Arkadium Account 12

• "A sign in error occurred" - What can I do?
• How do I create an Arkadium profile to save my scores?
• How do I change my Arkadium screen name?
• How can I delete my Arkadium account?
• How do I sign in to Arkadium profile on my PC/Mac?

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Technical Help 11

• How do I clear cookie files in my browser?
• What are the minimum system requirements needed to play Arkadium games?
• My games are running slow. How can I fix this?
• How do I take a screenshot on my device?
• How do I update my browser?

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General Questions 5

• Can I download my favorite game?
• Can I pay a fee to remove advertisements?
• How can I add this page to my browser’s favorites?
• How can I contact Arkadium support?
• Does Arkadium offer mobile games?

WORD Games 9

• [WORD WIPE]: How to Play, Tips, Scoring
• [CROSSWORD]: Tips, Settings, Scoring, Useful Shortcuts
• [OUTSPELL]: How to Play, Dictionary, Boosts, Scoring
• [SCRAMBLE WORDS]: How to play, Tips, Scoring
• [HURDLE]: How to play, Tips, Dictionary, Scoring, Using Gems, Archive Puzzles

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SOLITAIRE Games 11

• [KLONDIKE / CLASSIC SOLITAIRE]: How to play, Tips, Scoring
• [SPIDER SOLITAIRE]: How to play, Tips, Settings, Scoring
• [PYRAMID SOLITAIRE]: How to play, Tips, Scoring
• [FORTY THIEVES SOLITAIRE]: How to play, Tips, Scoring
• [FREECELL SOLITAIRE]: How to play, Tips, Scoring

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MAHJONG Games 8

• [MAHJONG SOLITAIRE]: How to play, Tips, Scoring
• [MAHJONG CANDY]: How to play, Tips, Scoring
• [MAHJONG DIMENSIONS]: How to play, Tips, Scoring
• [MAHJONG TOY CHEST]: How score is calculated?
• [MAHJONG REMIX]: How to play, Scoring

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CARD Games 3

• [BLACKJACK]: How to play, Tips, Fairness, Scoring
• [ARKADIUM'S TEXAS HOLD'EM]: How to play, Tips, Scoring
• [BRIDGE]: How to play, Bidding, Tips, Slam, Scoring

MATCH 3 Games 5

• [JEWEL SHUFFLE]: How to play, Tips
• [SWEET SHUFFLE]: How to play, Tips, Scoring
• [ARKADIUM'S BUBBLE SHOOTER]: How to play, Tips, Types of Bubbles, Power-ups, Scoring
• [CRYSTAL COLLAPSE]: How to play, Menu, Special Tiles, Scoring
• [TRIZZLE]: How to play, Scoring

ADDICTING Games 12

• [BLOCK CHAMP]: How to play, Tips, Scoring
• [BALLISTIC]: How to play, Tips, Scoring
• [LUMENO]: How to play, Tips, Boosts, Scoring
• [10x10]: How to play, scoring
• [10x10]: "No moves left" message appears, while I still have moves. What can I do?

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BOARD Games 3

• [5 ROLL]: How to play, Scoring
• [BACKGAMMON]: How the score is calculated?
• [CHESS]: How the score is calculated?

SUDOKU Games 2

• [SUDOKU]: How to play, Menu, Tips, Scoring
• [MATHDOKU]: How to play

STRATEGY GAMES 2

• [8 BALL POOL]: How to play, Menu&Settings, Daily Challenge, Tips, Scoring
• [9 BALL POOL]: How to play, Tips, Scoring

JIGSAW Games 3

• [JIGSAW BLAST]: How to play, Scoring
• [DAILY JIGSAW]: How the score is calculated?
• [JIGSAW]: How the score is calculated?

General Questions 7

• What's included in Arkadium Advantage?
• What is Arkadium Advantage?
• What changes for me if I’m not ready to try Arkadium Advantage?
• Why do some players on the leaderboard have special avatars?
• How safe is it to subscribe to Arkadium Advantage?

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Getting Started 6

• How do I subscribe to Arkadium Advantage?
• Which payment methods are accepted?
• I don’t use any of the available payment options. How can I subscribe?
• My promo code isn’t working. Help!
• Why do I see a $1 charge on my credit card statement?

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Manage my subscription 3

• How do I cancel Arkadium Advantage?
• How can I update my payment information?
• What happens to my premium avatars when my subscription ends?

Questions about ads 3

• I’m an Arkadium Advantage subscriber. Why did I just see an ad?
• I subscribed to Arkadium Advantage. Why am I still seeing the Ad Blocker error message?
• I’m subscribed to Arkadium Advantage. Why do I still see the option to watch ads in return for bonuses in some games?

Billing Questions 3

• How do I get a refund?
• I’m based outside of the US. How much will my subscription cost in my local currency?
• I’m having trouble completing my purchase, can you help me?

Gift Cards 5

• How do I redeem my gift card?
• How can I purchase a gift card?
• My friend sent me a gift card, but I can’t find the email
• When will my recipient receive their gift card?
• I never received a receipt for my purchase