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Frequently Asked Questions
My game isn’t loading. What’s the problem?
I received a message about my ad blocker. What should I do?
My score wasn't added to the leaderboard. Why?
I've lost my progress. Why?
How can I adjust the sound in my game?
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My Arkadium Account
How do I create an Arkadium profile to save my scores?
How do I change my profile picture (avatar) or frame?
How do I change my Arkadium screen name?
My games are running slow. How can I fix this?
How do I clear cookie files in my browser?
What are the minimum system requirements needed to play Arkadium games?
How do I take a screenshot on my device?
How to open the console in my browser?
Can I pay a fee to remove advertisements?
How can I add this page to my browser’s favorites?
Can I download my favorite game?
Can I remove my data from the leaderboard and the rest of the site?
Does Arkadium offer mobile games?
[NEW] Word Wipe Updates
[NEW] Crossword Updates
Welcome to Support.Arkadium.com
[NEW] Outspell. Expert mode
End of support for Adobe Flash games
See all 6 articles
Game Rules, Scoring & Tips
[WORD WIPE]: How to Play, Tips, Dictionary, Scoring
[OUTSPELL]: How to Play, Dictionary, Boosts, Scoring
[OUTSPELL]: Game accepts odd words and doesn't accept existing words. Why?
[CROSSWORD]: New scoring & Shortcuts
[CROSSWORD]: Why I can't complete my puzzle? How can I complete it?
See all 10 articles
[CLASSIC SOLITAIRE]: How to play, scoring
[KLONDIKE SOLITAIRE]: How to play, Tips, Scoring
[DAILY SOLITAIRE]: Scoring
[SPIDER SOLITAIRE]: How to play, Scoring
[FREECELL SOLITAIRE]: How to play, Scoring
See all 12 articles
[MAHJONG SOLITAIRE]: How to play, Tips, Scoring
[MAHJONG DIMENSIONS]: How to play, Scoring
[MAHJONG DARK DIMENSIONS]: Scoring
[HOLIDAY MAHJONG DIMENSIONS]: Scoring
[MAHJONG CANDY]: How to play, Scoring
See all 8 articles
[BRIDGE]: How to play, Bidding, Scoring
[ARKADIUM'S TEXAS HOLD'EM]: How to play, Tips, Scoring
[BLACKJACK]: How to play, Scoring, Fairness
MATCH 3 Games
[ARKADIUM'S BUBBLE SHOOTER]: How to play, Tips, Scoring
[JEWEL SHUFFLE]: How to play, Tips
[SWEET SHUFFLE]: How to play, Tips, Scoring
[TRIZZLE]: How to play, Scoring
[BLOCK CHAMP]: How to play, Tips, Scoring
[10x10]: How to play, scoring
[LUMENO]: How to play, Tips, Boosts, Scoring
[BALLISTIC]: How to play, Tips, Scoring
[TAP ZAP BOOM]: Scoring
See all 9 articles
[5 ROLL]: How to play, Scoring
[SUDOKU]: How to play, Tips, Scoring
[MATHDOKU]: How to play
[8 BALL POOL]: How to play, Tips, Scoring
[9 BALL POOL]: How to play, Tips, Scoring
[JIGSAW BLAST]: How to play, Scoring
[DAILY JIGSAW]: Scoring
What is Arkadium Advantage?
What's included in Arkadium Advantage?
What changes for me if I’m not ready to try Arkadium Advantage?
Why do some players on the leaderboard have special avatars?
How safe is it to subscribe to Arkadium Advantage?
See all 7 articles
How do I subscribe to Arkadium Advantage?
Which payment methods are accepted?
Do you accept International credit cards?
My promo code isn’t working. Help!
I don’t use any of the available payment options. How can I subscribe?
See all 6 articles
Manage my subscription
How do I cancel Arkadium Advantage?
What happens to my premium avatars when my subscription ends?
Questions about ads
I’m subscribed to Arkadium Advantage. Why do I still see the option to watch ads in return for bonuses in some games?
I’m an Arkadium Advantage subscriber. Why did I just see an ad?
I subscribed to Arkadium Advantage. Why am I still seeing the Ad Blocker error message?
I’m having trouble completing my purchase, can you help me?
How do I get a refund?
I’m based outside of the US. How much will my subscription cost in my local currency?
How can I purchase a gift card?
When will my recipient receive their gift card?
I never received a receipt for my purchase
My friend sent me a gift card, but I can’t find the email
How do I redeem my gift card?