Player Support

Frequently Asked Questions 10

• My game isn’t loading. What’s the problem?
• I received a message about my ad blocker. What should I do?
• My score wasn't added to the leaderboard. Why?
• I've lost my progress. Why?
• How can I adjust the sound in my game?

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My Arkadium Account 10

• How do I create an Arkadium profile to save my scores?
• How do I sign in to Arkadium profile on my PC/Mac?
• How do I sign in to Arkadium profile on my phone?
• I forgot my password. What should I do?
• How do I change my Arkadium screen name?

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Technical Help 7

• My games are running slow. How can I fix this?
• How do I clear cookie files in my browser?
• What are the minimum system requirements needed to play Arkadium games?
• How do I take a screenshot on my device?
• How to open the console in my browser?

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General Questions 6

• Can I pay a fee to remove advertisements?
• How can I add this page to my browser’s favorites?
• Can I download my favorite game?
• Does Arkadium offer mobile games?
• How can I contact Arkadium support?

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Announcements 6

• [NEW] Word Wipe Updates
• [NEW] Crossword Updates
• Welcome to Support.Arkadium.com
• [NEW] Outspell. Expert mode
• End of support for Adobe Flash games

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WORD Games 10

• [WORD WIPE]: How to Play, Tips, Dictionary, Scoring
• [OUTSPELL]: How to Play, Dictionary, Boosts, Scoring
• [OUTSPELL]: Game accepts odd words and doesn't accept existing words. Why?
• [CROSSWORD]: Tips, Scoring, Useful Shortcuts
• [HURDLE]: How to play, Tips, Dictionary, Scoring

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SOLITAIRE Games 12

• [CLASSIC SOLITAIRE]: How to play, scoring
• [KLONDIKE SOLITAIRE]: How to play, Tips, Scoring
• [DAILY SOLITAIRE]: How score is calculated?
• [SPIDER SOLITAIRE]: How to play, Scoring
• [FREECELL SOLITAIRE]: How to play, Scoring

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MAHJONG Games 8

• [MAHJONG SOLITAIRE]: How to play, Tips, Scoring
• [MAHJONG DIMENSIONS]: How to play, Scoring
• [MAHJONG DARK DIMENSIONS]: Scoring
• [HOLIDAY MAHJONG DIMENSIONS]: Scoring
• [MAHJONG CANDY]: How to play, Scoring

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CARD Games 3

• [BRIDGE]: How to play, Bidding, Scoring
• [ARKADIUM'S TEXAS HOLD'EM]: How to play, Tips, Scoring
• [BLACKJACK]: How to play, Fairness, Scoring

MATCH 3 Games 5

• [ARKADIUM'S BUBBLE SHOOTER]: How to play, Tips, Scoring
• [CRYSTAL COLLAPSE]: How to play, Tips, Scoring
• [JEWEL SHUFFLE]: How to play, Tips
• [SWEET SHUFFLE]: How to play, Tips, Scoring
• [TRIZZLE]: How to play, Scoring

ADDICTING Games 11

• [FAMILY FEUD]: How to play, Question reports, Scoring
• [BLOCK CHAMP]: How to play, Tips, Scoring
• [10x10]: How to play, scoring
• [LUMENO]: How to play, Tips, Boosts, Scoring
• [BALLISTIC]: How to play, Tips, Scoring

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BOARD Games 3

• [BACKGAMMON]: How the score is calculated?
• [5 ROLL]: How to play, Scoring
• [CHESS]: Scoring

SUDOKU Games 2

• [SUDOKU]: How to play, Tips, Scoring
• [MATHDOKU]: How to play

STRATEGY GAMES 2

• [8 BALL POOL]: How to play, Tips, Scoring
• [9 BALL POOL]: How to play, Tips, Scoring

JIGSAW Games 3

• [JIGSAW BLAST]: How to play, Scoring
• [JIGSAW]: How the score is calculated?
• [DAILY JIGSAW]: How the score is calculated?

General Questions 7

• What is Arkadium Advantage?
• What's included in Arkadium Advantage?
• What changes for me if I’m not ready to try Arkadium Advantage?
• Why do some players on the leaderboard have special avatars?
• How safe is it to subscribe to Arkadium Advantage?

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Getting Started 6

• How do I subscribe to Arkadium Advantage?
• Which payment methods are accepted?
• Do you accept International credit cards?
• My promo code isn’t working. Help!
• I don’t use any of the available payment options. How can I subscribe?

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Manage my subscription 3

• How do I cancel Arkadium Advantage?
• How can I update my payment information?
• What happens to my premium avatars when my subscription ends?

Questions about ads 3

• I’m an Arkadium Advantage subscriber. Why did I just see an ad?
• I subscribed to Arkadium Advantage. Why am I still seeing the Ad Blocker error message?
• I’m subscribed to Arkadium Advantage. Why do I still see the option to watch ads in return for bonuses in some games?

Billing Questions 3

• How do I get a refund?
• I’m having trouble completing my purchase, can you help me?
• I’m based outside of the US. How much will my subscription cost in my local currency?

Gift Cards 5

• How can I purchase a gift card?
• When will my recipient receive their gift card?
• I never received a receipt for my purchase
• My friend sent me a gift card, but I can’t find the email
• How do I redeem my gift card?