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Knowledge base
Popular Topics
Frequently Asked Questions
11
My game isn’t loading. What’s the problem?
I received a message about my ad blocker. What should I do?
My score wasn't added to the leaderboard. Why?
I've lost my progress. Why?
How can I adjust the sound in my game?
See all 11 articles
My Arkadium Account
9
How do I create an Arkadium profile to save my scores?
How do I sign in to Arkadium profile on my PC/Mac?
How do I sign in to Arkadium profile on my phone?
I forgot my password. What should I do?
How do I change my Arkadium screen name?
See all 9 articles
Technical Help
7
My games are running slow. How can I fix this?
How do I clear cookie files in my browser?
What are the minimum system requirements needed to play Arkadium games?
How do I take a screenshot on my device?
How to open the console in my browser?
See all 7 articles
General Questions
6
Can I pay a fee to remove advertisements?
How can I add this page to my browser’s favorites?
Can I download my favorite game?
Does Arkadium offer mobile games?
How can I contact Arkadium support?
See all 6 articles
Announcements
6
[NEW] Word Wipe Updates
[NEW] Crossword Updates
Welcome to Support.Arkadium.com
[NEW] Outspell. Expert mode
End of support for Adobe Flash games
See all 6 articles
Game Rules, Scoring & Tips
WORD Games
9
[WORD WIPE]: How to Play, Tips, Dictionary, Scoring
[OUTSPELL]: How to Play, Dictionary, Boosts, Scoring
[OUTSPELL]: Game accepts odd words and doesn't accept existing words. Why?
[CROSSWORD]: Tips, Settings, Scoring, Useful Shortcuts
[HURDLE]: How to play, Tips, Dictionary, Scoring, Using Gems, Archive Puzzles
See all 9 articles
SOLITAIRE Games
12
[CLASSIC SOLITAIRE]: How to play, scoring
[KLONDIKE SOLITAIRE]: How to play, Tips, Scoring
[DAILY SOLITAIRE]: How score is calculated?
[SPIDER SOLITAIRE]: How to play, Settings, Scoring
[FREECELL SOLITAIRE]: How to play, Scoring
See all 12 articles
MAHJONG Games
8
[MAHJONG SOLITAIRE]: How to play, Tips, Scoring
[MAHJONG DIMENSIONS]: How to play, Scoring
[MAHJONG DARK DIMENSIONS]: How score is calculated?
[HOLIDAY MAHJONG DIMENSIONS]: How score is calculated?
[MAHJONG CANDY]: How to play, Scoring
See all 8 articles
CARD Games
3
[BRIDGE]: How to play, Bidding, Slam, Scoring
[ARKADIUM'S TEXAS HOLD'EM]: How to play, Tips, Scoring
[BLACKJACK]: How to play, Fairness, Scoring
MATCH 3 Games
5
[ARKADIUM'S BUBBLE SHOOTER]: How to play, Tips, Types of Bubbles, Scoring
[CRYSTAL COLLAPSE]: How to play, Menu, Special Tiles, Scoring
[JEWEL SHUFFLE]: How to play, Tips
[SWEET SHUFFLE]: How to play, Tips, Scoring
[TRIZZLE]: How to play, Scoring
ADDICTING Games
12
[FAMILY FEUD]: How to play, Question reports, Scoring, Using Gems
[BLOCK CHAMP]: How to play, Tips, Scoring
[10x10]: How to play, scoring
[LUMENO]: How to play, Tips, Boosts, Scoring
[COLORING BOOK FOR GROWN-UPS]: How to Play, Main Menu, Settings
See all 12 articles
BOARD Games
3
[BACKGAMMON]: How the score is calculated?
[5 ROLL]: How to play, Scoring
[CHESS]: How the score is calculated?
SUDOKU Games
2
[SUDOKU]: How to play, Menu, Tips, Scoring
[MATHDOKU]: How to play
STRATEGY GAMES
2
[8 BALL POOL]: How to play, Menu&Settings, Daily Challenge, Tips, Scoring
[9 BALL POOL]: How to play, Tips, Scoring
JIGSAW Games
3
[JIGSAW BLAST]: How to play, Scoring
[JIGSAW]: How the score is calculated?
[DAILY JIGSAW]: How the score is calculated?
Arkadium Advantage
General Questions
7
What is Arkadium Advantage?
What's included in Arkadium Advantage?
What changes for me if I’m not ready to try Arkadium Advantage?
Why do some players on the leaderboard have special avatars?
How safe is it to subscribe to Arkadium Advantage?
See all 7 articles
Getting Started
6
How do I subscribe to Arkadium Advantage?
Which payment methods are accepted?
Do you accept International credit cards?
My promo code isn’t working. Help!
I don’t use any of the available payment options. How can I subscribe?
See all 6 articles
Manage my subscription
3
How do I cancel Arkadium Advantage?
How can I update my payment information?
What happens to my premium avatars when my subscription ends?
Questions about ads
3
I’m an Arkadium Advantage subscriber. Why did I just see an ad?
I subscribed to Arkadium Advantage. Why am I still seeing the Ad Blocker error message?
I’m subscribed to Arkadium Advantage. Why do I still see the option to watch ads in return for bonuses in some games?
Billing Questions
3
How do I get a refund?
I’m having trouble completing my purchase, can you help me?
I’m based outside of the US. How much will my subscription cost in my local currency?
Gift Cards
5
How can I purchase a gift card?
When will my recipient receive their gift card?
I never received a receipt for my purchase
My friend sent me a gift card, but I can’t find the email
How do I redeem my gift card?