This is a list of known in-game and site issues that are currently under investigation.


We are working on a solution to resolve them as soon as possible and sincerely apologize for any inconvenience you may experience. We will update this page as issues are discovered and resolved. Thank you for your patience and understanding. 
If your issue is not mentioned here, please contact our Support Team for further assistance.





⚡ [LOST PROGRESS]

* Lost saved data:  We are aware of an issue affecting some logged-in players on arkadium.com. In several cloud save games (primarily Crossword games) some long-time players may experience lost saved progress. This issue mainly affects players who have been playing these games on our website for a long time, for example over several years. Our relevant team is aware of the issue and is currently investigating it. We will update this article as soon as more information or a fix becomes available.



[DAILY WORD SEARCH]

* Functionality:  The Sunday puzzle for May 24, 2026 is currently missing from the Free Daily Word Search Puzzle. Our team is working to fix the issue as soon as possible. Thank you for your understanding and patience.



[CROSSWORDLING]

* Letters appear out of the puzzle:  We're aware that sometimes letters appear out of the puzzle area. We are working on this.



[MAHJONG SOLITAIRE 2: LEGENDS EDITION]

* Missing progress of daily challenges:  We’re aware that some players are losing their progress after playing Daily Challenges, and competition checkmarks may disappear. Our team knows about the issue and is working on a fix.



[POT OF LUCK BUBBLE SHOOTER]

* Functionality: We are aware of an issue where some players are unable to receive the 10 moves reward (clicking the button link does not respond as expected). We appreciate your patience as we work on a resolution.


[SMARTLE]

* Scoring: We're aware that the score in the game is different from the score, posted in the leaderboard. We're working on a solution and hope to have it fixed soon.



[WORD HUNT]

* Lost progress: We're aware that some players are losing their in-game progress in Word Hunt, causing the game to start from the 1st level. If you experience this issue, please do the following: 

1. Open support.arkadium.com website. 
2. Click on 'Start Chat' on the lower left of your screen. You'll see ChatBot.

3. Select 'Chat with us', and click on 'Word Hunt Level Reset'

5. Follow the further instructions of the bot in order to restore your Word Hunt level.






If your issue is not mentioned here, please contact our Support Team for further assistance.