BACK TO THE GAMES


This is a list of known in-game and site issues that are currently under investigation.


We are working on a solution to resolve them as soon as possible and sincerely apologize for any inconvenience you may experience.


We will update this page as issues are discovered and resolved. Thank you for your patience and understanding. 


If your issue is not mentioned here, please contact our Support Team for further assistance.

LATEST KNOWN ISSUES:


  • [ARKADIUM'S TEXAS HOLD'EM: TOURNAMENT]
  • [8 BALL POOL TOGETHER]
  • [FREE THEMED CROSSWORD PUZZLES]
  • [SMARTLE]
  • [CROSSWORD]
  • [WORD HUNT]
  • [CRYSTAL COLLAPSE ODYSSEY]




[ARKADIUM'S TEXAS HOLD'EM: TOURNAMENT]


* Gameplay: We are aware that some players are experiencing an issue where achieving a Full House in the game is being incorrectly detected as Two Pair. We apologize for this inconvenience and want to assure you that our team is actively working on a solution.


[8 BALL POOL TOGETHER]


* Freezing: We're aware that the game is freezing when a hole is chosen to sink the 8 Ball into. Our team is looking into this and will have an update soon.



[FREE THEMED CROSSWORD PUZZLES]


* Loading: We're aware that the puzzle from October 14 isn't loading at the moment. Our team is looking into this. We apologise for the time taken to solve this matter.



[SMARTLE]


* Scoring: We're aware that the score in the game is different from the score, posted in the leaderboard. We're working on a solution and hope to have it fixed soon.



[CROSSWORD]


* Performance: Some players have reported that they are unable to control the puzzle clues and move on the grid after clicking the "Review Puzzle" option. We're aware of this issue and are working on a solution.


[WORD HUNT]


* Progression Save: We're aware that some players are losing their in-game progress in Word Hunt, causing the game to start from the 1st level. If you experience this issue, please click on 'Start Chat' on the lower left of your screen, as pictured below.



After that, you'll see our opened ChatBot. Select 'Chat with us', and 'I want to type my question'. You'll then be prompted to type your request. Type it in the chat box 'Word Hunt Level Reset'.



Follow the further instructions of the bot in order to restore your Word Hunt level.



[CRYSTAL COLLAPSE ODYSSEY]


* Progression Save: We're aware that some players are losing their in-game progress in Crystal Collapse Odyssey, causing the game to start from the 1st level. Please contact the Support Team if you experience this issue - support@arkadium.com


If your issue is not mentioned here, please contact our Support Team for further assistance.