Need help taking a screenshot? Select your operating system from the list below to view custom instructions:



Windows 10

 

To take a screenshot on a Windows 10 device, please do the following: 

 

1. On your keyboard, press this combination of keys: Win + Shift + S:



2. You’ll see a menu appear at the top of your screen. To take a screen screenshot – select the icon shown below:



3. The screenshot is now in your clipboard. 


4. To attach your screenshot to your support email: Click on the body of your email and press the Ctrl + V buttons on your keyboard to paste it into your message.

  

Mac OS

 

To take a screenshot on your Mac, please do the following:

 

1. On your keyboard, press this combination of keys: Shift, Command, and 3.


2. If you see a thumbnail in the corner of your screen, click it to edit the screenshot. Or wait for the screenshot to save to your desktop.


3.To add your screenshot to your support email:


Click on the body of your email and press the Command + V buttons on your keyboard to paste it into your message. 


Alternatively, select the “add attachment” option on your email and locate the file on your computer to attach it to your email.

 

Chrome OS

 

To take a screenshot on your Chrome device, please do the following:


1. On your keyboard, press this combination of keys: Ctrl + Show Windows. The “Show Windows” key is located at the top center of your keyboard (see the image below for more help locating this key.



2. To add your screenshot to your support email: Select the “add attachment” option on your email and locate the file on your computer (check the downloads folder) to attach it to your email.

 

Android

 

To take a screenshot on your Android device, please do the following:


1. Open the screen that you want to capture.


2. Depending on your phone: Press the Power and Volume Down Buttons at the same time.

If that doesn’t work, press and hold the Power button for a few seconds. Then tap Screenshot.



3. To add your screenshot to your support email: 


Select the “add attachment” option on your email. You should see “recent images on your phone.” Tap the screenshot you want to add to your email.


 

 

IOS (IPhone)

                                                               

To take a screenshot on your iPhone, please do the following:

 

1. Press the Side Button and the Volume Up (or Home button if you have it on the phone) button at the same time. 




2.Quickly release both buttons.


3.After you take a screenshot, a thumbnail temporarily appears in the lower-left corner of your screen. Tap the thumbnail to open it or swipe left to dismiss it. 


4. To add your screenshot to your support email: 



Alternatively, open the Photos app on your iPhone and locate the screenshot. Tap the “Share” icon and select your Mail app to attach your screenshot to a new email.

 

 

IPad OS (IPad) 


To take a screenshot on your iPad, please do the following:

 

1. Press the Top Button and the Volume Up button (Home Button, if your device has home button) at the same time. 

2. Quickly release both buttons.


3. After you take a screenshot, a thumbnail temporarily appears in the lower-left corner of your screen. Tap the thumbnail to open it or swipe left to dismiss it. 

4. To add your screenshot to your support email: 



Alternatively, open the Photos app on your iPad and locate the screenshot. Tap the “Share” icon and select your Mail app to attach your screenshot to a new email.