Player Support

BACK TO THE GAMES

There are times in which scores may not be placed on the leaderboard, dispite having been achieved in games. We apologise for this. This can be due to a number of reasons.

• Score-based games with a leaderboard
• Games without leaderboard functionality

Score-based games with a leaderboard

To recap, both of these elements need to be in place so that your score is placed on the leaderboard. You need to be logged into the website, as shown by your avatar on the top right, and you need to have reached the final score screen, with a score high enough to feature. Should either of these not be the case, your score will not be posted.

If your score is high enough to be saved to the leaderboard, you'll be able to see your score by clicking on the leaderboard icon.

• The way our score tracking system currently works is that any other scores that are lower than your current highest score for the day are not saved. Only the highest score of the day is saved. Smaller results will not be posted, and your username will remain on the board with your original score.
  

EXAMPLE: if the highest you scored in a game that day is 100,000, your next score of 50,000 wouldn't be saved because it is less than 100,000 points

• Weekly and Monthly leaderboards DO NOT accumulate players' scores for Week and Month, existing in the Daily leaderboard.

EXAMPLE: If you have 100 points today and 200 points tomorrow, the leaderboard will show 100 points today and 200 points tomorrow, not a total of 300 points.

• Arkadium games record your result in the Daily, Weekly, and Monthly leaderboard simultaneously if your score is higher enough to be on the leaderboard.

The same score that you obtain on the Daily leaderboard, will then appear on the Weekly, Monthly and All Time leaderboards.

• We clear up the Daily leaderboard - every day at 00:00 UTC time, the Weekly Leaderboard on Sunday at 00:00 UTC time, and the Monthly leaderboard on the last day of the month at 00:00 UTC time. The Daily, Weekly, and Monthly titles refer to how long each leaderboard keeps track of a score.

WARNING: If you did everything right and your score is still not recorded, please, contact us (Support Team) and help with the following information:

- The score you lost
- The Screen Name you have on the website

We will then restore your score for you manually. Thanks for your patience. 

Games without leaderboard functionality

Not all games are compatible with the leaderboard. Some of the games that we offer focus more on fun, contained experiences which cannot be scored with points, and are meant to be played as non-competitive, based entirely on progression through levels or puzzles.

These are the games that we currently have without leaderboard functionality: