Player Support

✔️ General Questions 7

• What's included in Arkadium Advantage?
• What is Arkadium Advantage?
• Why do some players on the leaderboard have special avatars?
• What changes for me if I’m not ready to try Arkadium Advantage?
• How safe is it to subscribe to Arkadium Advantage?

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✌️ Getting Started 6

• How do I subscribe to Arkadium Advantage?
• Which payment methods are accepted?
• Why do I see a $1 charge on my credit card statement?
• My promo code isn’t working. Help!
• I don’t use any of the available payment options. How can I subscribe?

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ℹ️ Manage my subscription 3

• How do I cancel Arkadium Advantage?
• How can I update my payment information?
• What happens to my premium avatars when my subscription ends?

*️⃣ Questions about ads 3

• I’m an Arkadium Advantage subscriber. Why did I just see an ad?
• I subscribed to Arkadium Advantage. Why am I still seeing the Ad Blocker error message?
• I’m subscribed to Arkadium Advantage. Why do I still see the option to watch ads in return for bonuses in some games?

#️⃣ Billing Questions 3

• How do I get a refund?
• I’m based outside of the US. How much will my subscription cost in my local currency?
• I’m having trouble completing my purchase, can you help me?

✉️ Gift Cards 5

• How do I redeem my gift card?
• How can I purchase a gift card?
• My friend sent me a gift card, but I can’t find the email
• I never received a receipt for my purchase
• When will my recipient receive their gift card?