Most Arkadium games save the player's progress in the web browser's local storage. It means that the game progress is associated with your browser and device.
The most common causes of a game's progress being lost are:
- Clearing the browser's cookies.
- Changing device.
- Changing browser.
NOTE: support agents won't be able to restore your progress. If your progress was lost in the Word Hunt game, you can restore it through our bot. Find out how in our article.
If you find that you're constantly losing your progress and login status, it's possible that your browser isn't saving cookies properly. Please verify whether it is using our guide: How do I check whether my browser is saving cookies?
This can also happen when using a browser cleanup process with a program such as CCleaner or other data-clearing procedures. Please be aware of this when using such programs.
NOTE: In some games, such as crosswords, progress issues may occur when using the Safari browser due to its restrictions. We recommend trying Chrome or Firefox for a smoother experience.
Some good news — the Arkadium team is working on a new way of saving your game's progress. Once this update is released, your progress will be associated with your online Arkadium profile — not your web browser.
This means you will have access to your progress in any browser and on any device — as long as you're signed in to your profile.
The games with this feature will have your profile picture visible at the start, like on the screenshot below:
The possibility to save your progress in a game to your Arkadium profile is already available in the following games, with more to come very soon:
NOTE: Should you be having issues with losing data in a game where your profile is connected, please try signing out of your account, and then sign in again, as there might be trouble accessing the data.